Shipping policy
All orders are processed within 1 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification from UPS when your order has shipped. We will inform you when we have potential delays due to a high volume of orders or postal service problems that are outside of our control.
Shipping Rates and Estimates
Delivery of the packages is on an “Ex Works” (EXW) basis. The costs for shipping depend on the costs incurred. Shipping costs will be invoiced afterwards. We ship with UPS.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Superstar B.V. is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has been shipped, you will receive an email notification from UPS which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. with your name and order number and we will look into it for you.
Refunds, returns and exchanges
We accept returns up to 3 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
You are obliged to check the delivery immediately for correctness and integrity and in the event of defects in the delivery, you have the right to return this delivery within three days after delivery, after which that right will lapse.
In the event that your order arrives damaged in any way, please email us as soon as possible at This email address is being protected from spambots. You need JavaScript enabled to view it. with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..